Lists are useful for organizing and presenting information in a structured manner in your knowledge-base articles. There are two types of lists commonly used:
Bullet lists
Ordered lists
Here's a step-by-step guide on how to add lists in a knowledge base article:
Bullet lists:
Navigate to the article where you want to add the list.
Open the editor for the chosen article.
Determine the location for the list: Identify the appropriate location within the article where you want to add the list. This could be within a paragraph or as a separate section.
Place the cursor at the location where you want to start the bullet list.
Click the Bullet List icon in the formatting toolbar to start the list.
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Each time you press Enter, a new bullet point will be created. Type your text after each bullet point.
Ordered lists:
Navigate to the article where you want to add the list.
Open the editor for the chosen article.
Determine the location for the list: Identify the appropriate location within the article where you want to add the list. This could be within a paragraph or as a separate section.
Place the cursor at the location where you want to start the ordered list.
Click the ordered list icon in the formatting toolbar to start the list.
Each time you press Enter, a new numbered point will be created. Type your text after each numbered point.